Returns – if you’ve changed your mind
At LemonSalt, we want you to be delighted every time you shop with us. Occasionally, though, we understand that you may wish to return a product you have purchased.
You are welcome to return non-food products in their original, unused condition within 30 days of despatch for a refund. Please note that unless the item is faulty, we will deduct a 3.00 GBP returns processing charge from your refund to cover the cost of return postage and inspection.
Unfortunately, for hygiene and safety reasons, we cannot accept returns of food or any other perishable items unless they are found to be faulty.
To initiate a return, please send an email to our team. To help us process your request as quickly as possible, please ensure your email clearly includes the following:
* Your original order number
* The specific reason for the return
* Clear images of the item and its packaging
Once your return is authorised, we will provide you with further instructions on how to send the item back to us. Please ensure that a copy of your correspondence is included in the parcel and that the items remain in their original packaging with no visible signs of wear or use.
We will issue a refund to the original payment method used to place the order within 30 days of receiving the returned goods, less the £3.00 GBP return postage fee where applicable. We cannot accept liability for items returned without prior authorisation or via methods not approved by our team.
Returns – faulty or incorrect goods
If you have received damaged or faulty goods or the item is not as expected, please contact us at
Please include a photo of the problem in your message and let us know whether you would prefer a replacement, a refund or a repair. Our customer service team will then seek to put the matter right as quickly and satisfactorily as possible.